Service Delivery Policy
Last updated on May 30, 2025
1. Service Access and Delivery
As a SaaS platform, PitchGen delivers its services through:
- Secure web-based platform access
- API integrations (where applicable)
- Cloud-based infrastructure
- Digital content delivery
2. Service Availability
Our service delivery standards include:
- 24/7 platform availability
- Scheduled maintenance windows with advance notice
- Regular system updates and improvements
- Backup and disaster recovery procedures
3. Service Activation Timeline
Service activation occurs:
- Immediately after successful payment processing
- Within 24 hours for enterprise accounts requiring custom setup
- After completion of any required onboarding process
4. Service Delivery Guarantee
While we strive for 100% uptime, we guarantee:
- 99.9% platform availability
- Regular security updates and patches
- Continuous monitoring and support
- Proactive issue resolution
5. Digital Content Delivery
Our digital services include:
- Instant access to website audit reports
- Real-time pitch deck generation
- Immediate access to marketing recommendations
- Downloadable and shareable content
6. Technical Requirements
To ensure optimal service delivery, users should have:
- Stable internet connection
- Modern web browser (Chrome, Firefox, Safari, Edge)
- Updated operating system
- Required permissions for API integrations
7. Support and Assistance
For any service-related issues, contact our support team:
- Email: [email protected]
- Phone: +91 6354170255
- Live chat support (available during business hours)
- Knowledge base and documentation
8. Service Updates and Maintenance
We regularly update our services to ensure optimal performance:
- Scheduled maintenance windows are announced in advance
- Emergency updates may be required for security purposes
- New features are rolled out with minimal disruption
- Users are notified of significant changes